{"id":17,"date":"2019-03-05T09:59:59","date_gmt":"2019-03-05T08:59:59","guid":{"rendered":"http:\/\/www.stel.it\/?page_id=17"},"modified":"2025-11-18T15:52:42","modified_gmt":"2025-11-18T15:52:42","slug":"assistenza","status":"publish","type":"page","link":"https:\/\/www.stel.it\/en\/assistenza\/","title":{"rendered":"Assistance"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid rowtitle vc_custom_1760000664408 vc_row-has-fill vc_row-o-equal-height vc_row-o-content-middle vc_row-flex wd-rs-68e77a8cabf4c\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-md-6 wd-rs-610aa82441513\"><div class=\"vc_column-inner vc_custom_1628088363980\"><div class=\"wpb_wrapper\">\n\t\t<div id=\"wd-660d6bea5c3cf\" class=\"title-wrapper wd-wpb wd-set-mb reset-last-child  wd-rs-660d6bea5c3cf wd-title-color-white wd-title-style-default text-left vc_custom_1712155628956\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"title-subtitle  subtitle-color-white font-default subtitle-style-default wd-font-weight-600 wd-fontsize-m\">ASSISTANCE<\/div>\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title  wd-font-weight- wd-fontsize-xxxl\" >FAQ<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"title-after_title reset-last-child  wd-fontsize-s\">Find answers to your questions in our frequently asked questions section.<\/div>\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t<\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 30px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t\t<div id=\"wd-68baaf738cb62\" class=\"title-wrapper wd-wpb wd-set-mb reset-last-child  wd-rs-68baaf738cb62 wd-title-color-default wd-title-style-default text-left  wd-underline-colored\">\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title  wd-font-weight-700 wd-fontsize-xxl\" >The following options are available for assistance:<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\n\t\t<div id=\"wd-68baaf5f092ec\" class=\"title-wrapper wd-wpb wd-set-mb reset-last-child  wd-rs-68baaf5f092ec wd-title-color-default wd-title-style-default text-left  wd-underline-colored\">\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title  wd-font-weight-500 wd-fontsize-m\" >DIGITAL ASSISTANCE<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\n\t\t<ul class=\"wd-rs-68bab0c4b5dc6 wd-list wd-wpb color-scheme-custom wd-fontsize-s wd-type-icon wd-style-default text-left vc_custom_1757065419543\" id=\"wd-68bab0c4b5dc6\">\n\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t<span class=\"wd-icon list-icon fa fa-solid fa-arrows-to-dot\"><\/span>\n\t\t\t\t\t<span class=\"wd-list-content list-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tFor <strong>commercial assistance<\/strong> You can send a report by accessing your <strong><a href=\"http:\/\/clienti.stel.it\/\" target=\"_blank\" rel=\"noopener\">customer area<\/a><\/strong>\u00a0or write an email to <a href=\"mailto:commerciale@stel.it\">commerciale@stel.it<\/a>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t<span class=\"wd-icon list-icon fa fa-solid fa-arrows-to-dot\"><\/span>\n\t\t\t\t\t<span class=\"wd-list-content list-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tFor <strong>administrative assistance<\/strong> You can send a report by accessing your <strong><a href=\"http:\/\/clienti.stel.it\/\" target=\"_blank\" rel=\"noopener\">customer area<\/a><\/strong> or write an email to <a href=\"mailto:amministrazione@stel.it\">amministrazione@stel.it<\/a>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t<span class=\"wd-icon list-icon fa fa-solid fa-arrows-to-dot\"><\/span>\n\t\t\t\t\t<span class=\"wd-list-content list-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tFor<strong> technical assistance<\/strong> You can send a report by accessing your <strong><a href=\"http:\/\/clienti.stel.it\/\" target=\"_blank\" rel=\"noopener\">customer area<\/a><\/strong>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/li>\n\t\t\t\t\t<\/ul>\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2>To access your customer area <strong><a href=\"http:\/\/clienti.stel.it\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #82b735;\">CLICK HERE<\/span><\/a><\/strong><\/h2>\n\n\t\t<\/div>\n\t<\/div>\n\n\t\t<div id=\"wd-68bab0f8113c0\" class=\"title-wrapper wd-wpb wd-set-mb reset-last-child  wd-rs-68bab0f8113c0 wd-title-color-default wd-title-style-default text-left  wd-underline-colored\">\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title  wd-font-weight-500 wd-fontsize-m\" >TELEPHONE ASSISTANCE<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\n\t\t<ul class=\"wd-rs-68bab13d1a2e9 wd-list wd-wpb color-scheme-custom wd-fontsize-s wd-type-icon wd-style-default text-left vc_custom_1757065553649\" id=\"wd-68bab13d1a2e9\">\n\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t<span class=\"wd-icon list-icon fa fa-solid fa-arrows-to-dot\"><\/span>\n\t\t\t\t\t<span class=\"wd-list-content list-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tContact the toll-free number by phone <strong><a href=\"http:\/\/tel:800978556\/\">800978556<\/a><\/strong> and select the dedicated option.\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t<span class=\"wd-icon list-icon fa fa-solid fa-arrows-to-dot\"><\/span>\n\t\t\t\t\t<span class=\"wd-list-content list-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tTo receive assistance from abroad you can call the number <a href=\"http:\/\/tel:0039053255586\/\"><strong>053255586<\/strong><\/a> and select the dedicated option.\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/li>\n\t\t\t\t\t<\/ul>\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><span style=\"color: #000000;\">The telephone service is active on weekdays from 8:30 am to 9:30 pm for private customers and from 8:30 am to 7:30 pm for business customers.<\/span><\/p>\n<p><span style=\"color: #000000;\">For quality indicators, please refer to\u00a0<span style=\"color: #82b735;\"><strong><a style=\"color: #82b735;\" href=\"https:\/\/www.stel.it\/en\/indicatori-di-qualita\/\">on the dedicated page<\/a><\/strong><\/span><\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 30px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t\t<div id=\"wd-68bab1f99e992\" class=\"title-wrapper wd-wpb wd-set-mb reset-last-child  wd-rs-68bab1f99e992 wd-title-color-default wd-title-style-default text-left  wd-underline-colored\">\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title  wd-font-weight- wd-fontsize-xxl\" >Frequently Asked Questions<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\n\t\t<div id=\"wd-68a458f917f1d\" class=\"wd-accordion wd-wpb wd-rs-68a458f917f1d  wd-style-shadow wd-titles-left wd-opener-pos-right wd-opener-style-arrow\" data-state=\"all_closed\">\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn font-text wd-fontsize-s wd-font-weight-600\" data-accordion-index=\"0\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tNo connection - System with STEL antenna\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>If you experience a lack of connection, you can perform the following tests to understand the cause:<\/p>\n<p><strong>First step:<\/strong> Check if the antenna power supply is connected correctly.<\/p>\n<p>Below are images of the antenna power supplies most commonly used by STEL. Once you&#039;ve identified your power supply, click on it and check whether your system is connected in the same way. If not, connect it correctly and try connecting again after a few minutes.<\/p>\n<table>\n<tbody>\n<tr>\n<td><a href=\"https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/Collegamento-POE-MKT-vecchio-modello.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-9580 size-medium\" src=\"https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/POE-MKT-vecchio-modello-300x300.png\" alt=\"\" width=\"300\" height=\"300\" srcset=\"https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/POE-MKT-vecchio-modello-300x300.png 300w, https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/POE-MKT-vecchio-modello-150x150.png 150w, https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/POE-MKT-vecchio-modello-12x12.png 12w, https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/POE-MKT-vecchio-modello.png 500w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/td>\n<td><a href=\"https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/Collegamento-POE-MKT-100M.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-9579 size-medium\" src=\"https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/POE-MKT-100M-300x300.png\" alt=\"\" width=\"300\" height=\"300\" srcset=\"https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/POE-MKT-100M-300x300.png 300w, https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/POE-MKT-100M-150x150.png 150w, https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/POE-MKT-100M-12x12.png 12w, https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/POE-MKT-100M.png 500w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/td>\n<td><a href=\"https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/Collegamento-POE-MKT-1G.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-9578 size-medium\" src=\"https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/POE-MKT-1G-300x300.png\" alt=\"\" width=\"300\" height=\"300\" srcset=\"https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/POE-MKT-1G-300x300.png 300w, https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/POE-MKT-1G-150x150.png 150w, https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/POE-MKT-1G-12x12.png 12w, https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/POE-MKT-1G.png 500w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;\"><a href=\"https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/Collegamento-POE-MKT-vecchio-modello.jpg\">POE MKT old model<\/a><\/td>\n<td style=\"text-align: center;\"><a href=\"https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/Collegamento-POE-MKT-100M.jpg\">POE MKT 100M<\/a><\/td>\n<td style=\"text-align: center;\"><a href=\"https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/Collegamento-POE-MKT-1G.jpg\">POE MKT 1G<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table>\n<tbody>\n<tr>\n<td><a href=\"https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/Collegamento-POE-UBNT.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-9581 size-medium\" src=\"https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/POE-UBNT-300x300.png\" alt=\"\" width=\"300\" height=\"300\" srcset=\"https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/POE-UBNT-300x300.png 300w, https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/POE-UBNT-150x150.png 150w, https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/POE-UBNT-12x12.png 12w, https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/POE-UBNT.png 500w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/td>\n<td><a href=\"https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/Collegamento-POE-CMB.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-9576 size-medium\" src=\"https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/POE-CMB-300x300.png\" alt=\"\" width=\"300\" height=\"300\" srcset=\"https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/POE-CMB-300x300.png 300w, https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/POE-CMB-150x150.png 150w, https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/POE-CMB-12x12.png 12w, https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/POE-CMB.png 500w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/td>\n<td><a href=\"https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/Collegamento-POE-CMB-F300.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-9577 size-medium\" src=\"https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/POE-F300-300x300.png\" alt=\"\" width=\"300\" height=\"300\" srcset=\"https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/POE-F300-300x300.png 300w, https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/POE-F300-150x150.png 150w, https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/POE-F300-12x12.png 12w, https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/POE-F300.png 500w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;\"><a href=\"https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/Collegamento-POE-UBNT.jpg\">POE UBNT<\/a><\/td>\n<td style=\"text-align: center;\"><a href=\"https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/Collegamento-POE-CMB.jpg\">POE CMB<\/a><\/td>\n<td style=\"text-align: center;\"><a href=\"https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/Collegamento-POE-CMB-F300.jpg\">POE F300<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>If your system does not have any of the power supplies shown above, it may be a non-standard system, in which case we ask you to contact technical support.<\/p>\n<p><strong>Second<\/strong> <strong>ride:<\/strong> Check that the router is turned on. Make sure its power supply is plugged in and the Ethernet cable from the antenna power supply is properly connected and inserted into the network port. (If the router was supplied by STEL, if it&#039;s a Mikrotik brand, the cable should usually be plugged into the last network port, while if it&#039;s a TP-Link brand, the cable should be plugged into the WAN port.)<\/p>\n<p><u>Do not press the RESET button<\/u><u> <\/u><u>on routers supplied by STEL.<\/u><\/p>\n<p><strong>Third step:<\/strong> Try unplugging the antenna power supply and the router power supply from the electrical outlet for about 15\/20 minutes and once reconnected, wait a few minutes and then try connecting again.<\/p>\n<p>If the problem persists after following all the steps above, please contact technical support.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn font-text wd-fontsize-s wd-font-weight-600\" data-accordion-index=\"1\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tNo connection - System with copper or fiber cable\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>In this case, please contact technical support as there could be multiple causes.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn font-text wd-fontsize-s wd-font-weight-600\" data-accordion-index=\"2\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tSpeed problems\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>If you encounter speed problems, you can perform the following tests to understand the cause:<\/p>\n<ul>\n<li>If you encounter problems on a single device, check whether it also detects problems on other devices connected to the network to rule out a general problem.<br \/>\nCheck if one or more of your network-connected devices are already using most of the available connection, which could be the cause of the slowdown. For example, you may be having trouble viewing a video on a phone or playing online on a console because two TVs are already connected to the network, both streaming video, and therefore not having enough available bandwidth.<\/li>\n<li>If you experience a general problem, try disconnecting all your devices connected to the network, connecting a single PC via cable to the router provided by STEL and running a test on the following website: www.speedtest.net\/it to check the maximum speed achievable at that time.<\/li>\n<\/ul>\n<p>If you do not have a router supplied by STEL or you do not have a PC that can be connected via cable, try performing the test with a device connected via Wi-Fi.<\/p>\n<p>If you continue to encounter problems, please contact technical support.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn font-text wd-fontsize-s wd-font-weight-600\" data-accordion-index=\"3\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tSTEL VoIP Telephony - How it works and what to do if you run into problems\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"3\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>STEL provides a telephone service using the VoIP protocol, this solution works via an Internet connection.<\/p>\n<p>A VoIP device will be provided on loan, pre-configured to operate the telephone line. You will need to connect an analog telephone to it. Alternatively, you can authenticate the telephone line using your own VoIP-compatible device.<\/p>\n<p>Below are images of some of the VoIP devices supplied by STEL<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/VOIP-CISCO-1.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-9582\" src=\"https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/VOIP-CISCO-1-292x300.jpg\" alt=\"\" width=\"437\" height=\"450\" srcset=\"https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/VOIP-CISCO-1-292x300.jpg 292w, https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/VOIP-CISCO-1-12x12.jpg 12w, https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/VOIP-CISCO-1.jpg 768w\" sizes=\"auto, (max-width: 437px) 100vw, 437px\" \/><\/a><a href=\"https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/VOIP-GRANDSTREAM-1.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9584 alignnone\" src=\"https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/VOIP-GRANDSTREAM-1-292x300.jpg\" alt=\"\" width=\"437\" height=\"450\" srcset=\"https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/VOIP-GRANDSTREAM-1-292x300.jpg 292w, https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/VOIP-GRANDSTREAM-1-12x12.jpg 12w, https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/VOIP-GRANDSTREAM-1.jpg 768w\" sizes=\"auto, (max-width: 437px) 100vw, 437px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>To be used, the devices must be connected as shown in the example images below:<\/p>\n<p><a href=\"https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/VOIP-CISCO-2.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9583 alignleft\" src=\"https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/VOIP-CISCO-2-300x176.jpg\" alt=\"\" width=\"427\" height=\"250\" srcset=\"https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/VOIP-CISCO-2-300x176.jpg 300w, https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/VOIP-CISCO-2-1024x600.jpg 1024w, https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/VOIP-CISCO-2-768x450.jpg 768w, https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/VOIP-CISCO-2-18x12.jpg 18w, https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/VOIP-CISCO-2.jpg 1260w\" sizes=\"auto, (max-width: 427px) 100vw, 427px\" \/><\/a><\/p>\n<p><a href=\"https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/VOIP-GRANDSTREAM-2.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9585 alignnone\" src=\"https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/VOIP-GRANDSTREAM-2-1024x600.jpg\" alt=\"\" width=\"427\" height=\"250\" srcset=\"https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/VOIP-GRANDSTREAM-2-1024x600.jpg 1024w, https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/VOIP-GRANDSTREAM-2-300x176.jpg 300w, https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/VOIP-GRANDSTREAM-2-768x450.jpg 768w, https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/VOIP-GRANDSTREAM-2-18x12.jpg 18w, https:\/\/www.stel.it\/wp-content\/uploads\/2025\/09\/VOIP-GRANDSTREAM-2.jpg 1260w\" sizes=\"auto, (max-width: 427px) 100vw, 427px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>Meaning of the indicator symbols on VoIP devices:<\/p>\n<table>\n<tbody>\n<tr>\n<td style=\"padding: 0px; border: none; vertical-align: middle;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-4717\" src=\"https:\/\/www.stel.it\/wp-content\/uploads\/2019\/04\/icona-PowerON-router-stel.png\" alt=\"\" width=\"32\" height=\"32\" \/><\/td>\n<td style=\"padding: 0px; border: none; vertical-align: middle; padding-bottom: 10px;\">The light with this symbol next to it, if it is on, indicates that the device is powered.<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 0px; border: none; vertical-align: middle;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-4717\" src=\"https:\/\/www.stel.it\/wp-content\/uploads\/2019\/04\/icona-segnale-internet-stel.png\" alt=\"\" width=\"32\" height=\"32\" srcset=\"https:\/\/www.stel.it\/wp-content\/uploads\/2019\/04\/icona-segnale-internet-stel.png 300w, https:\/\/www.stel.it\/wp-content\/uploads\/2019\/04\/icona-segnale-internet-stel-150x150.png 150w\" sizes=\"auto, (max-width: 32px) 100vw, 32px\" \/><\/td>\n<td style=\"padding: 0px; border: none; vertical-align: middle; padding-bottom: 10px;\">The light with this symbol next to it, if it is on, indicates the presence of an Internet signal.<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 0px; border: none; vertical-align: middle;\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-4716 alignleft\" src=\"https:\/\/www.stel.it\/wp-content\/uploads\/2019\/04\/icona-funzionamento-internet-stel.png\" alt=\"\" width=\"32\" height=\"32\" srcset=\"https:\/\/www.stel.it\/wp-content\/uploads\/2019\/04\/icona-funzionamento-internet-stel.png 200w, https:\/\/www.stel.it\/wp-content\/uploads\/2019\/04\/icona-funzionamento-internet-stel-150x150.png 150w\" sizes=\"auto, (max-width: 32px) 100vw, 32px\" \/><\/td>\n<td style=\"padding: 0px; border: none; vertical-align: middle; padding-bottom: 10px;\">1 The light with this symbol next to it, if lit, indicates that the telephone line is registered and active on telephone port number one on the back of the VoIP device<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 0px; border: none; vertical-align: middle;\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-4716 alignleft\" src=\"https:\/\/www.stel.it\/wp-content\/uploads\/2019\/04\/icona-funzionamento-internet-stel.png\" alt=\"\" width=\"32\" height=\"32\" srcset=\"https:\/\/www.stel.it\/wp-content\/uploads\/2019\/04\/icona-funzionamento-internet-stel.png 200w, https:\/\/www.stel.it\/wp-content\/uploads\/2019\/04\/icona-funzionamento-internet-stel-150x150.png 150w\" sizes=\"auto, (max-width: 32px) 100vw, 32px\" \/><\/td>\n<td style=\"padding: 0px; border: none; vertical-align: middle; padding-bottom: 10px;\">2 The light with this symbol next to it, if it is on, indicates that the telephone line is registered and active on telephone port number two on the back of the VoIP device<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h4 style=\"text-align: center;\" align=\"CENTER\"><strong>Telephone line problems<\/strong><\/h4>\n<p>If you encounter problems with your telephone line, you can follow these steps to understand the cause:<\/p>\n<ul>\n<li>Do not press the RESET button on your VoIP device, as this will erase its configuration. If you do, contact technical support.<\/li>\n<li>Please make sure your VoIP device is connected as shown in the previous images.<\/li>\n<li>Check that the power, Internet, and phone lights on your VoIP device are on. If they aren&#039;t, check that its power supply and the cable from the router are connected and inserted correctly.<\/li>\n<li>Please make sure that the phone cable connected to the VoIP device is inserted into the correct port and that the phone is turned on and working.<\/li>\n<li>Try turning the VoIP device off and on again by unplugging its power supply from the electrical outlet and after a few minutes reconnecting it to check if the problem has been resolved.<\/li>\n<\/ul>\n<p>If the problem persists after performing the required tests, please contact technical support.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn font-text wd-fontsize-s wd-font-weight-600\" data-accordion-index=\"4\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tSTEL Router\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"4\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p><strong><span style=\"color: #000000;\">Access to the devices provided by STEL (antenna and\/or router) will be blocked to the customer. For any changes to the device configurations, such as changing the network name and\/or password, <\/span><\/strong><strong><span style=\"color: #000000;\">If you have Wi-Fi issues on your router, contact technical support.<\/span><\/strong><\/p>\n<p><strong>Current STEL routers and extenders<\/strong><\/p>\n<table border=\"0\" width=\"643\" cellspacing=\"0\" cellpadding=\"2\">\n<tbody>\n<tr>\n<td colspan=\"2\" width=\"639\"><span style=\"color: #000000;\"><strong>ROUTER POWER <\/strong><strong>(Recommended for every profile)<\/strong><\/span><\/td>\n<\/tr>\n<tr>\n<td width=\"100\"><u>Wireless<\/u><\/td>\n<td width=\"535\">\u2013 Wi-Fi 6 Dual Band<br \/>\n\u2013 up to 574 Mbps at 2.4GHz (802.11b\/g\/n\/ax) + up to 1201 Mbps at 5GHz (802.11a\/n\/ac\/ax)<br \/>\n\u2013 WPA\/WPA2\/WPA3 security<\/td>\n<\/tr>\n<tr>\n<td width=\"100\"><u>Interfaces<\/u><\/td>\n<td width=\"535\">\u2013 1 Gigabit WAN port<br \/>\n\u2013 3 Gigabit LAN ports<br \/>\n\u2013 1 FXS port<br \/>\n\u2013 1 USB 2.0 port<\/td>\n<\/tr>\n<tr>\n<td width=\"100\"><u>Telephony<\/u><\/td>\n<td width=\"535\">\u2013 1 VoIP line (8 VoIP phones in addition to the BC)<\/td>\n<\/tr>\n<tr>\n<td width=\"100\"><u>Characteristics<\/u><\/td>\n<td width=\"535\">Dimensions: W 199.7 x D 148.6 x H 67.5 (mm)<br \/>\nPower supply: external power supply 12V\/1.5A<br \/>\nOperating temperature: 0\u00b0C \u2013 40\u00b0C<br \/>\nButtons: Power On\/Off \u2013 Reset \u2013 Wi-Fi \u2013 WPS<\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\" width=\"639\"><span style=\"color: #000000;\"><strong>EXTENDER POWER <\/strong><strong>(Only usable with the <\/strong><strong>ROUTER POWER<\/strong><strong>)<\/strong><\/span><\/td>\n<\/tr>\n<tr>\n<td width=\"100\"><u>Wireless<\/u><\/td>\n<td width=\"535\">\u2013 Wi-Fi 6 Dual Band<br \/>\n\u2013 up to 574 Mbps at 2.4GHz (802.11b\/g\/n\/ax) + up to 1201 Mbps at 5GHz (802.11a\/n\/ac\/ax)<br \/>\n\u2013 WPA\/WPA2\/WPA3 security<\/td>\n<\/tr>\n<tr>\n<td width=\"100\"><u>Interfaces<\/u><\/td>\n<td width=\"535\">\u2013 3 Gigabit LAN ports (1 port supports auto-sensing WAN\/LAN)<\/td>\n<\/tr>\n<tr>\n<td width=\"100\"><u>Characteristics<\/u><\/td>\n<td width=\"535\">Dimensions: W 100 x D 100 x H 89.5 (mm)<br \/>\nPower supply: external 12V\/1A power supply<br \/>\nOperating temperature: 0\u00b0C \u2013 40\u00b0C<br \/>\nButtons: Reset \u2013 WPS<\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\" width=\"639\"><span style=\"color: #000000;\"><strong>ROUTER LITE <\/strong><strong>(Advised <\/strong>(for profiles up to 50Mbps)<\/span><\/td>\n<\/tr>\n<tr>\n<td width=\"100\"><u>Wireless<\/u><\/td>\n<td width=\"535\">\u2013 Wi-Fi 5 Dual Band<br \/>\n\u2013 up to 300 Mbps at 2.4GHz (802.11b\/g\/n) + up to 867 Mbps at 5GHz (802.11a\/n\/ac)<br \/>\n\u2013 WPA\/WPA2\/WPA3 security<\/td>\n<\/tr>\n<tr>\n<td width=\"100\"><u>Interfaces<\/u><\/td>\n<td width=\"535\">\u2013 1 Gigabit WAN port<br \/>\n\u2013 3 Gigabit LAN ports<\/td>\n<\/tr>\n<tr>\n<td width=\"100\"><u>Characteristics<\/u><\/td>\n<td width=\"535\">Dimensions: L 230 x D 144 x H 37 (mm)<br \/>\nPower supply: external 12V\/1A power supply<br \/>\nOperating temperature: 0\u00b0C \u2013 40\u00b0C<br \/>\nButtons: Wi-Fi\/WPS<\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\" width=\"639\"><span style=\"color: #000000;\"><strong>EXTENDER LITE<\/strong> <strong>(Only usable with the <\/strong><strong>ROUTER LITE<\/strong><strong>)<\/strong><\/span><\/td>\n<\/tr>\n<tr>\n<td width=\"100\"><u>Wireless<\/u><\/td>\n<td width=\"535\">\u2013 Wi-Fi 5 Dual Band<br \/>\n\u2013 up to 300 Mbps at 2.4GHz (802.11b\/g\/n) + up to 867 Mbps at 5GHz (802.11a\/n\/ac)<br \/>\n\u2013 WPA\/WPA2\/WPA3 security<\/td>\n<\/tr>\n<tr>\n<td width=\"100\"><u>Interfaces<\/u><\/td>\n<td width=\"535\">\u2013 3 Gigabit LAN ports (1 port supports auto-sensing WAN\/LAN)<\/td>\n<\/tr>\n<tr>\n<td width=\"100\" height=\"23\"><u>Characteristics<\/u><\/td>\n<td width=\"535\">Dimensions: W 100 x D 100 x H 89.5 (mm)<br \/>\nPower supply: external 12V\/1A power supply<br \/>\nOperating temperature: 0\u2103 \u2013 40\u2103<br \/>\nButtons: Reset \u2013 WPS<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/div><\/div><\/div><\/div><div data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid vc_custom_1712158333534 vc_row-has-fill wd-rs-660d76722d986\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner vc_custom_1538393157360\"><div class=\"wpb_wrapper\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid vc_custom_1538393850133 vc_row-has-fill vc_row-o-equal-height vc_row-o-content-middle vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-6 vc_col-lg-6 vc_col-md-6 vc_col-xs-12\"><div class=\"vc_column-inner vc_custom_1538393841981\"><div class=\"wpb_wrapper\">\t\t\t<div class=\"info-box-wrapper\">\n\t\t\t\t<div id=\"wd-660d76f244d42\" class=\"wd-rs-660d76f244d42 wd-info-box wd-wpb text-center box-icon-align-top box-style- color-scheme-dark wd-bg-none with-btn box-btn-static vc_custom_1712158466823\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"box-icon-wrapper  box-with-icon box-icon-simple\">\n\t\t\t\t\t\t\t<div class=\"info-box-icon\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"85\" height=\"47\" src=\"https:\/\/www.stel.it\/wp-content\/uploads\/2019\/03\/logo-stel-intenet-veloce-aziende-privati.png\" class=\"attachment-230x47 size-230x47\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-content\">\n\t\t\t\t\t\t<div class=\"info-box-subtitle subtitle-color-default wd-fontsize-s subtitle-style-default\">CONTACTS<\/div><h4 class=\"info-box-title title wd-font-weight-600 box-title-style-default wd-fontsize-xl\">REQUEST MORE INFORMATION<\/h4>\t\t\t\t\t\t<div class=\"info-box-inner reset-last-child\"><p>Contact us for more information about our services for individuals, professionals, and businesses.<\/p>\n<\/div>\n\n\t\t\t\t\t\t<div class=\"info-btn-wrapper\"><div id=\"wd-69f3c0029d45b\" class=\"wd-button-wrapper text-center\"><a href=\"https:\/\/www.stel.it\/en\/contatti\/\" title=\"\" class=\"btn btn-color-primary btn-style-default btn-shape-rectangle btn-size-default\">CONTACT US<\/a><\/div><\/div>\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6 wd-rs-660d76c2994c7\"><div class=\"vc_column-inner vc_custom_1712158415227\"><div class=\"wpb_wrapper\">\t\t\t<div class=\"info-box-wrapper\">\n\t\t\t\t<div id=\"wd-660d7705ee0d9\" class=\"wd-rs-660d7705ee0d9 wd-info-box wd-wpb text-center box-icon-align-top box-style- color-scheme-dark wd-bg-none with-btn box-btn-static vc_custom_1712158480043\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"box-icon-wrapper  box-with-icon box-icon-simple\">\n\t\t\t\t\t\t\t<div class=\"info-box-icon\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"85\" height=\"47\" src=\"https:\/\/www.stel.it\/wp-content\/uploads\/2019\/03\/logo-stel-intenet-veloce-aziende-privati.png\" class=\"attachment-230x47 size-230x47\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-content\">\n\t\t\t\t\t\t<div class=\"info-box-subtitle subtitle-color-default wd-fontsize-s subtitle-style-default\">COVERAGE AREAS<\/div><h4 class=\"info-box-title title wd-font-weight-600 box-title-style-default wd-fontsize-xl\">IS STEL COMING TO MY AREA?<\/h4>\t\t\t\t\t\t<div class=\"info-box-inner reset-last-child\"><p>Find out if your home or business area is covered by STEL. Contact our customer service: <strong><a class=\"\" href=\"tel:800978556\" target=\"_blank\" rel=\"noopener noreferrer\">800 978 556<\/a>.<\/strong><\/p>\n<\/div>\n\n\t\t\t\t\t\t<div class=\"info-btn-wrapper\"><div id=\"wd-69f3c0029d8be\" class=\"wd-button-wrapper text-center\"><a href=\"https:\/\/www.stel.it\/en\/copertura\/\" title=\"\" class=\"btn btn-color-primary btn-style-default btn-shape-rectangle btn-size-default\">CHECK COVERAGE<\/a><\/div><\/div>\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"ASSISTENZA FAQ Trova risposta ai tuoi dubbi all\u2019interno della nostra sezione delle domande frequenti. Per ricevere assistenza sono disponibili le","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Assistenza - Stel - Internet Wireless per aziende e Privati<\/title>\n<meta name=\"description\" content=\"Assistenza: rova risposta ai tuoi dubbi all\u2019interna della nostra sezione delle domande frequenti.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.stel.it\/en\/assistenza\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Assistenza - Stel - Internet Wireless per aziende e Privati\" \/>\n<meta property=\"og:description\" content=\"Assistenza: rova risposta ai tuoi dubbi all\u2019interna della nostra sezione delle domande frequenti.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.stel.it\/en\/assistenza\/\" \/>\n<meta property=\"og:site_name\" content=\"Stel - 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