Customer Support
Welcome to the support area. Here you'll find how to contact Stel for assistance.
You can contact us by phone or open a ticket directly from this area by clicking on this LINK.
If you have been a user since February 29, 2016, open a ticket directly from your customer dashboard or access it directly by clicking this LINK
Technical assistance via telephone and/or SMS

SUMMER TIME: Monday to Friday, 9:00 – 13:00, 15:00 – 19:00
STANDARD TIME: Monday to Friday, 8:30 – 12:30, 13:30 – 17:30

To request direct assistance from an operator, call 199314548*
*Landline: €1.82/min (VAT incl.) + €0.36 (VAT incl.) connection fee. Mobile network (Tim, Vodafone, H3G, Wind) €2.42/min (VAT incl.) + €0.18 (VAT incl.) connection fee.

Or send a text message to 349-6558055 specifying:

Name and Surname of the contract holder or the Customer Code referring to the user for which the request is made
Brief description of the problem

If any of these requirements are not met, the message will be ignored. The number should be used exclusively to report service disruptions.