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Frequent questions

Find answers to your questions in our FAQ section.

To receive assistance from Stel Technical Support, you can:

1. Open a ticket using the appropriate form

2.Send an SMS to the number 3496558055 remembering:

  • specify customer code e contract header
  • enter a brief description of the problem encountered

3. email to support@stel.it

4. Call switchboard Stel 0532 55586 key 3 / Assistance specifying the customer code.

5. Call the special rate number 199314548 *

  • specify the customer code
*Landline: €0.12/min. (VAT incl.) €0.06 (VAT incl.) for the connection fee.
TIM Mobile Network: €0.35/min. (VAT incl.) €0.16 (VAT incl.) for the connection fee.
VODAFONE Mobile Network: €0.43/min. (VAT incl.) €0.16 (VAT incl.) for the connection fee.

STEL provides a telephony service using the VoIP protocol, this solution works via internet connection.

A Cisco branded VoIP router will be provided to operate the telephone line. Alternatively it will be possible to authenticate the telephone line by using its own device compatible with VOIP technology

This device will be provided on loan for use and already configured.

 

The device must be connected as follows:

Generally if a single telephone number is required (new or brought by another operator) the line on the PHONE1 port is enabled where it will be possible to connect an analog telephone.

 

The VOIP device  must be connected to your router, switch, hub or access point using the BLUE port called internet (the WAN of the previous vignette).

In order to understand if the VoIP device is working properly, simply check the status of the LEDs located on the device:

this symbol indicates the power supply status;

 

this symbol indicates the presence of the internet signal;

 

this symbol indicates the operation of the telephone line

ROUTER POWER
Wireless – Wi-Fi 6 Dual Band
– up to 574 Mbps at 2.4GHz (802.11b/g/n/ax) + up to 1201 Mbps at 5GHz (802.11a/n/ac/ax)
– WPA/WPA2/WPA3 security
Ethernet – 1 Gigabit WAN port
– 3 Gigabit LAN ports
– 1 FXS port
– 1 USB 2.0 port
Telephony – 1 VoIP line (8 VoIP phones in addition to the BC)
Dimensions: L 199.7 x D 148.6 x H 67.5 (mm)
Power supply: 12V/1.5A external power supply
Operating temperature: 0°C – 40°C
Buttons: Power On/Off – Reset – Wi-Fi – WPS
EXTENDER POWER
Wireless – Wi-Fi 6 Dual Band
– up to 574 Mbps at 2.4GHz (802.11b/g/n/ax) + up to 1201 Mbps at 5GHz (802.11a/n/ac/ax)
– WPA/WPA2/WPA3 security
Ethernet – 3 Gigabit LAN ports (1 port supports auto-sensing WAN/LAN)
Dimensions: L 100 x D 100 x H 89.5 (mm)
Power supply: 12V/1A external power supply
Operating temperature: 0°C – 40°C
Keys: Reset – WPS
LITE ROUTER  for profiles up to 30Mbps
Wireless – Wi-Fi 5 Dual Band
– up to 300 Mbps at 2.4GHz (802.11b/g/n) + up to 867 Mbps at 5GHz (802.11a/n/ac)
– WPA/WPA2/WPA3 security
Ethernet – 1 Gigabit WAN port
– 3 Gigabit LAN ports
Dimensions: L 230 x D 144 x H 37 (mm)
Power supply: 12V/1A external power supply
Operating temperature: 0°C – 40°C
Keys: Wi-Fi/WPS
EXTENDER LITE  for profiles up to 30Mbps
Wireless – Wi-Fi 5 Dual Band
– up to 300 Mbps at 2.4GHz (802.11b/g/n) + up to 867 Mbps at 5GHz (802.11a/n/ac)
– WPA/WPA2/WPA3 security
Ethernet – 3 Gigabit LAN ports (1 port supports auto-sensing WAN/LAN)
Dimensions: L 100 x D 100 x H 89.5 (mm)
Power supply: 12V/1A external power supply
Operating temperature: 0°C – 40°C
Keys: Reset – WPS



We remind you that access to the devices provided by STEL (antenna and/or router) will be inhibited. For any changes relating to the configurations of the devices we invite our customers to contact technical assistance by filling out the appropriate form at the bottom of the page.

To send

FAXes can only be sent from the inbox enabled during the activation of the service (upon request it is possible to change it).

To send a fax, you must enter Fax_Number> @ fax.kqumg.it in the “Recipient” field of the email. Enter some text in the “Subject” field to help identify the message. You can compose the text directly in the “Message Text” area and / or attach documents with .doc, .xls, .pdf, .tiff, .eps formats.

The body of the email will be completely ignored and the recipient will receive only the contents of the attachment

To receive

During the reception phase, the fax is delivered to the enabled e-mail address when the service is activated (also in this case, upon request, it is possible to change it).
Usually, it is sufficient to open the file to view it: however, it is necessary to have installed the PDF acrobat reader visualization software which can be downloaded for free on the site http://www.adobe.com.

The guide to faxes in pdf format can be downloaded from: Here

You can get more clarification by opening a support ticket by completing the appropriate form at the bottom of the page.

Should you experience speed problems you can try disconnecting all the devices in the local network, connect a single PC via cable to the router provided by STEL, if there is no router provided by STEL you need to connect the PC to the LAN port of the power supply. antenna and try again.

If there is a lack of connectivity, check that the green light on the antenna power supply is present, try disconnecting it from the power supply for about 15/20 minutes and reconnecting it, if connectivity is not restored, contact technical support. .
If instead the light is solid red or flashing it is necessary to contact the technical support.

Do you still need support?

Contacts

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Stel - Internet Wireless per aziende e Privati