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Support

Customer Support
Welcome to the support area here you can find how to contact Stel for assistance.
You can contact us by phone or open a ticket directly from this area by clicking on this LINK.
If you are a user since February 29th 2016, open a ticket directly from your customer dashboard or log in directly by clicking this LINK
Technical Assistance by phone and / or SMS

DAYLIGHT SAVINGS TIME: Monday to Friday, 09:00 – 13:00, 15:00 – 19:00
SOLAR TIME: Monday to Friday, 08.30am – 12.30pm, 1.30pm – 5.30pm

To request direct assistance from an operator, call 8958050515 *
* Landline: 1.82 € / min (VAT included) 0.36 € (VAT included) for the connection fee. Mobile Network (Tim, Vodafone, H3G, Wind) 2.42 € / min (VAT included) 0.18 € (VAT included) for the connection fee –

Or send an SMS to the number 349-6558055 specifying:

Name and surname of the holder of the contract or the Customer Code referring to the user for whom request is made
Brief description of the problem

Failing one of these requirements the message will be ignored. The number must be used exclusively for the reporting of service disruption.